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How long does it take to process an order?
Please allow order processing to take 1-3 business days.
How long does shipping take?
Canada & USA
International
All shipping timelines are estimated by the carrier, and exceptions may apply. We are not responsible for shipping carrier or customs delays.
How are orders shipped?
We ship orders with UPS and Canada Post.
How can I track my order?
You will receive a shipping confirmation email with tracking information. If you didn't receive this email, please check your junk mail folder or contact us.
Do you ship to PO boxes?
We do ship to PO boxes.
Customs & Duties
Customers placing orders outside of Canada are responsible for paying all customs or duties charges. We are not responsible for these additional charges.
Weather Delays
Please note we are located on the islands of Haida Gwaii in northwestern British Columbia, Canada. Due to the nature of being located in a remote area, some shipments may experience unexpected delays due to ferry or plane cancellations. We are not able to provide shipping refunds for these delays.
Do you deliver on Haida Gwaii?
We deliver on Haida Gwaii via Port Air Cargo. Please expect 1 - 3 business days for order processing, and up to 3 business days for delivery. Port Air Cargo does not deliver on weekends.
Online Purchases
To receive a refund or exchange for an item purchased online, please notify us within 7 days of receiving the order. Customers are responsible for shipping, handling, and custom charges incurred on any returns or exchanges. Shipping charges are not refundable. Customer must be able to provide their proof of purchase receipt.
Returned or exchanged items must not have been worn or damaged and must be in their original packaging. Crystal Cabin Gallery is required to have received the returned or exchanged item before the refund can be issued. We recommend that you provide us with the tracking numbers for returned packages.
In Store Purchases
All items purchased in-store are final sale. Crystal Cabin Gallery does not offer refunds or exchanges for in-store purchases. With the exception of items purchased in store during the month of December, which can be exchanged up until January 14th. Exchanged items must not have been worn or damaged and must be in their original packaging. Customer must be able to provide their proof of purchase receipt.
Custom Orders
We are not able to refund or exchange custom made items. Deposits made towards custom orders are non-refundable.